Thursday Speakers

Thursday April 22nd

Katie Kolan – a native of NW Washington –  led the government affairs and policy team for the Washington State Medical Association for a decade. Katie holds a J.D. from Golden Gate University School of Law. Katie got the lobbying ‘bug’ after working for a state senator and in legislative roles for Columbia Legal Services, a state agency, and in other legal capacities. She has over a decade of experience in advocacy, coalition building and lobbying, and volunteer work in the community at-large. She’s interested in and focused on healthcare and medical ethics issues, P&C insurance law, administrative law, end-of-life care, health insurance and medical business/industry development and technology. Katie has a mother and aunt up in northern Washington and sister out in the UK. When she’s not working, she’s likely working out and  also maintains an abiding interest in sci-fi, geeking out on politics and being out in the forest for days.

Shannon O’ Kelley President, MPT – By combining his compassion for each individual patient and his passion for education, Shannon takes an active approach to his leadership role. He is an expert on performance, personal empowerment and team synergy. Shannon O’Kelley, MPT holds a Bachelor of Science in Biology from Washington State University and a Master’s in Physical Therapy from Chapman College/Children’s Hospital of L.A. In 1996, Shannon created IRG Physical and Hand Therapy, Inc., which has become an industry leader in outpatient Physical and Hand Therapy. As the host of 710 AM ESPN Sports: Sports Injury Update and KOMO Radio News IRG Health Talk, Shannon is dedicated to providing medical content that will make a difference to your health and well-being.

Jeff Rochon

Heidi Martinez & Sally Rowland

Heidi Martinez – I am an extroverted idealist. I enjoy working with a diverse team, who interest and inspire me. I am team oriented and build off the energy of others with my contagious enthusiasm. Challenges are important ingredients for my professional motivation. My strengths include: creating solutions, discovering new methods and opportunities, conceptualizing new ideas and leading change. My vision is to spread my passion to empower new leader volunteers.

This session called “Creating a SWOT for Strategic Planning” will be interactive and fun! We will identify key items to establish priorities for actions, look at points to be improved, changes for growth, and increasing opportunities in our field!

National Association Medical Staff Services
Task Force Committee Volunteer 2019
Washington Association Medical Staff Services
2019 Conference Presentation: “Strategically Aligning the Medical Staff/Credentialing Office with Your Institution’s Vision/Mission/Goals”
Strategic Planning Chair 2018 – 2021
Conference Planning Chair 2018
President-Elect/President/Past-President 2016 – 2018
Nominating Chair 2017
Membership Chair 2016
Eastern Chapter – Washington Association Medical Staff Services
President 2014 – 2015
Secretary/Treasurer 2009 – 2013

Sally L. Rowland, CPMSM, CPCS I am excited to work this year with our WAMSS leadership and membership to provide support and work together to meet the goals set forth through our Strategic Plan.  I feel that it is important to share and provide information for all of the settings that we are from, whether health plan, hospital or rural clinic, Joint Commission, DNV or NCQA.   We all have something to share for best practices within and across all divisions.

I am looking forward to working with our current leaders and members in presenting and co-leading with Heidi Martinez, CPCS, our conference session, “Creating a SWOT Analysis”!

Marisa Courtney
My name is Marisa Courtney. I was born and raised in Tacoma, WA. I studied at the University of Phoenix and Berean School of Bible before starting my tenure with the State of Washington in 2012. In November 2014, I had the opportunity to join the Washington Medical Commission’s Licensing unit as their Renewal Specialist. It was at this point that I knew I wanted to grow my career with the Commission. Over the next 4 years I work my way up from the Renewal Specialist position to a Licensing Specialist role and then was promoted to Licensing Lead. As the Licensing Lead, I assisted with multiple projects including the implementation of the Interstate Medical Licensing Compact (IMLC) in Washington. Also, I oversaw the production of IMLC Expedited Licenses and issuance of Letter of Qualifications. In May 2020, I was offered the Interim Licensing Manager position, which became permanent in August. Our Mission at the Medical Commission is to promote patient safety and enhance the integrity of the profession through licensing, discipline, rulemaking and education. As the Licensing Manager, these are the core values that I strive to incorporate into our daily operations.
Throughout my presentation, I will touch on the core aspects of the IMLC, highlight the partnership between the IMLC and the Medical Commission, as well as discuss the services and benefits of utilizing the Compact. This Compact presents an exciting opportunity for the Medical Community by increasing access to healthcare and resources in underserved communities, streamlines the licensing process and introduces a new age of technology that leverages telemedicine.

Tawna Miles-Knight is the CVO Director at St. Luke’s Health System in Boise, Idaho.  Her busy office provides credentialing, provider enrollment and database management services for over 7,500 providers.  She has been in the medical staff service industry for 28 years and with St. Luke’s for 20 years.  She holds a Certified Provider Credentialing Specialist Certification.  She enjoys and embraces change and the endless opportunities to improve processes.  In her time away from work she enjoys camping, travel, reading, spending time with her family and grandbaby and is always on the hunt for the best pub or wine bar.

Amy Lyons & Amanda Walker

Amy Lyons, CPCS, CPMSM, MBA is a Director of Physician Support Services for Legacy Health. Amy has been with Legacy since 2009 In her current roles she oversees Medical Staff Services, Legacy’s System-wide Credentials Verification Services (CVO), Graduate Medical Education, along with the Medical Library and CME Departments.

Amy has been with Legacy since 2010 and progressively moved up within the organization from Supervisor of the CVO to the Division Director as of 2016 and moving into a Vice President role in 2020. Prior to joining Legacy, Amy primarily worked managing credentialing with various managed care organizations. Amy has a master’s degree in Business Administration and a bachelor’s degree in healthcare administration.

Amy has been working within the medical staff profession off and on since 1994. She served on the Oregon Association of Medical Staff Services from 2000 through 2006 and has participated in various state-wide committees such as the state of Oregon’s Practitioner Credentialing Application committee and previously worked with WCSG and Oregon Collaborative on delegation. Amy currently is the chair of the NAMSS Conference Committee and a member of the NAMSS Education Committee.

Amanda Walker, CPCS has worked in Credentialing and Medical Staff for 20 years starting her career in San Jose, CA before moving to Portland, OR in 2005. Over the years she has worked for small community hospitals as well as large integrated multi-hospital systems and has donned many different hats in the process.

She is currently the Manager of the Legacy Health System Wide Credentials Verification Service with oversite of credentialing and enrollment activities. She is passionate about change management and enjoys finding ways to improve processes through the utilization of technology.