Tuesday Pre Conference Instructors

Tuesday, April 21

Provider Enrollment Basics 101
Phillip Iverson; Naomi Paul; Kim Arakawa; Correen Henriksen, Kristy Dellinger

Phillip Iverson, BA, CPCS, CPMSM is a Medical Staff Professional with over twenty years of experience in the healthcare field, a majority of those years focused in medical staff services professional field.  Phillip holds a Bachelor of Arts degree through Saint Mary’s College of California.  Additionally, Phillip is dual certified in the medical staff services field through the National Association Medical Staff Services (NAMSS) as both a Certified Provider Credentials Specialist (CPCS) and as a Certified Professional Medical Staff Management (CPMSM).

Currently, Phillip is employed as the Professional Staff and Credentialing Services Senior Manager at Yakima Valley Farm Workers Clinic (YVFWC) a multi-state ambulatory clinic system.  Phillip and his team are responsible for the credentialing of all the medical and dental providers, pharmacists and behavioral specialists as well as the healthplan enrollments, FPPE/OPPE measures, peer review functions, quality efforts around Meaningful Use, and the annual FTCA grant.  Additionally, in his role, Phillip works with recruitment and retention efforts, graduate medical education, provider investigations, and a whole host of “other duties as assigned”.  His previous experience includes time as a Medical Staff Specialist at Fresno Surgical Hospital and Children’s Hospital Central California, a Program Coordinator in the UCSF-Fresno Pediatric Residency Program and an independent Medical Staff Consultant.

Phillip has been an active member of WAMSS assisting on multiple committees, including the conference planning committee.  Over the years he has spoken at multiple state conferences, including WAMSS.  Additionally, Phillip has taken the time to mentor multiple MSP’s on the state and national level, whether it be for certification prep, leadership development or on credentialing in general.  When not working as a subject matter expert, Phillip enjoys spending time with his family, studying language, reading or being physical in the outdoors participating in endurance events.

Naomi Paul – A native of California, Naomi moved to the Yakima Valley 24 years ago. Upon graduating from Yakima Valley College in June, 2013, she was not expecting to have a career in the medical field. However, in July, 2013 she started working for Yakima Valley Farm Workers Clinic (YVFWC) as a Credentialing Specialist Temp and became a full time employee of YVFWC in September of that year.

Naomi works in the Professional Staff Services Department as the Provider Enrollment Specialist. She received her PESC in 2017 and is currently enhancing her own credentials, studying to become a Certified Provider Credentialing Specialist; she will be taking the exam in March 2021.

When Naomi has free time she spends it with her family, being outdoors, playing with her dog, reading, and serving at her local church.

Naomi will be co-presenting the Provider Enrollment 101 and PECOS presentations.

Kristy Dellinger Currently employed at North Valley Hospital in Tonasket, WA as their Medical Staff Coordinator. I have worked in the healthcare field for 21 years in many different positions. Those positions include Nursing Assistant, Health Unit Coordinator, Cardiac Monitoring Technician, Case Management Discharge Coordinator and a Medical Assistant with a specialty in Phlebotomy. I have now been a Medical Staff Professional since October of 2018.

I am currently pursuing my Medical Staff Credentialing Specialist Certification Summer of 2021 if opportunities will allow. I am at student DeVry University and am set to Graduate Spring 2021 with my Bachelor’s in Healthcare Administration Management. For the past two years I have been working on the WAMSS Scholarship Committee and have enjoyed learning more about the WAMSS programs and opportunities for all Medical Staff Coordinators. I am very versatile in many different areas of healthcare because I have always had an aspiration to learn all that I can. I believe that the more knowledge you have, you are a larger asset to a company because you have a large knowledge base. Upon Graduation from College I plan to stay employed with North valley Hospital and pursue a position in administration for management.

I am an Arizona Native who moved to Washington four years ago. I have five kids, two boys and three girls and five grandchildren, one boy and four girls. I live on a small farm in Tonasket and in my spare time I enjoy spending time with my family, driving around and seeing new areas of the Pacific Northwest and hanging out and doing farm chores. I have dogs, cats, a ferret, chickens, cows, pigs, sheep and horses.

Correen Henriksen & Kim Arakawa
Washington State Department of Labor and Industries

Correen Henriksen is the Provider Accounts and Credentialing (PAC) Manager at the Washington State Department of Labor and Industries (L&I). She has been with L&I for 15 years – working in multiple business areas serving in various roles and she’s gained a lot of L&I knowledge along the way. Since managing PAC, she’s led multiple Lean process improvements and continues to consider ways to reduce customer burden. Prior to her L&I career she managed a small family practice in Olympia. She understands what enrollment and credentialing staff are up against and will provide attendees with process information and tips to make it easier to do business with L&I.

Kim Arakawa has been with L&I since 2004. For 12 years she worked in the Centers of Occupational Health & Education (COHE) Program assisting thousands of providers and their staff with L&I processes. In 2016 she became the L&I Delegated Credentialing Liaison building relationships with over 20 of the largest health care organizations in WA State.  Prior to joining L&I, Kim was a medical social worker with experience in hospitals, clinics, home health and hospice in the Seattle area. She feels that her understanding of healthcare enables her to more effectively assist L&I’s partners.

Please join Correen and Kim for L&I Enrollment & Credentialing 101 where they will unlock the mysteries of L&I processes. Combined, they have over 30 years of knowledge and experience with L&I and work with the healthcare community.  They’ll also be available during the entire conference for any questions you may have.  Visit them at the L&I vendor table.  They’d love to see you there!

Provider Credentialing Basics 101

Carrianne Dockter, CPCS, CPMSM and Colleen McDonald, CPCS, CPMSM

Accreditation Standards Review Workshop

“Standards Review Workshop”
Hosted by:
April Logan, CPCS


Ismat Rajabali, CPCS

Ismat Rajabali and April Logan are excited to be preparing to host the pre-conference workshop, “Standards Review Workshop” at the 2021 WAMSS Annual Conference at Northern Quest in Spokane, WA.   This workshop had to be cancelled at this year’s conference due the virtual nature of the conference.  Ismat and April have a heart for education and this course is designed to be an overview of the Standards that MSP professionals are tested on when working towards their CPCS and CPMSM certifications.  This is a one day workshop that helps participants get a better grasp on the “Standards” and learn tips and tricks for test taking.  Ismat and April are both CPCS certified and will have at least one special guest that was certified this year and proxied the test virtually at home and will share some of her thoughts about this.  Additionally, if you participate in this workshop, you will get the opportunity to have lunch with the WAMSS Board and leadership!   If you are thinking of working towards certification this next year, this is time and money well spent!  If you have any questions about this pre-conference workshop, please feel free to email the education chair email educationchair@wamss.org.