Speaker Bios

Risa Mish Head Shot

Risa M. Mish – Professor of Practice Management

Opening General Session Keynote Workshop: April 18, 2018

Risa Mish designed and teaches the MBA Core course in Critical and Strategic Thinking, in addition to teaching courses in leadership and serving as Faculty Co-Director of the Johnson Leadership Fellows program. She has been the recipient of the MBA Core Faculty Teaching Award, selected by the residential program MBA class to honor the teacher who “best fosters learning through lecture, discussion and course work in the required core curriculum”; the Apple Award for Teaching Excellence, selected by the MBA graduating classes to honor a faculty member who “exemplifies outstanding leadership and enduring educational influence”; the Stephen Russell Distinguished Teaching Award, selected by the five-year MBA reunion class to honor a faculty member whose “teaching and example have continued to influence graduates five years into their post-MBA careers”; and the Globe Award for Teaching Excellence, selected by the Executive MBA graduating class to honor a faculty member who “demonstrates a command of subject matter and also possesses the creativity, dedication, and enthusiasm essential to meet the unique challenges of an EMBA education”.

Mish serves as a keynote speaker and workshop leader at global, national, and regional conferences for corporations and trade associations in the consumer products, financial services, health care, high tech, media, and manufacturing industries, on a variety of topics, including critical thinking and problem solving, persuasion and influence, and motivating optimal employee performance.

Before returning to Cornell, Mish was a partner in the New York City law firm of Collazo Carling & Mish LLP (now Collazo Florentino & Keil LLP), where she represented management clients on a wide range of labor and employment law matters, including defense of employment discrimination claims in federal and state courts and administrative agencies, and in labor arbitrations and negotiations under collective bargaining agreements. Prior to CC&M, Mish was a labor and employment law associate with Simpson Thacher & Bartlett in New York City, where she represented Fortune 500 clients in the financial services, consumer products, and manufacturing industries. She is admitted to practice before the U.S. Supreme Court and state and federal courts in New York and Massachusetts.

Mish is a member of the Board of Directors of SmithBucklin Corporation, the world’s largest trade association management company, headquartered in Chicago; TheraCare Corporation, headquartered in New York City; and the United Way of Tompkins County. She formerly served as a Trustee of the Tompkins County Public Library, and Vice Chair of the Board of Directors of the Community Foundation of Tompkins County.

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Jon Burroughs Head ShotJonathan H. Burroughs, MD, MBA, FACHE, FAAPL

Jonathan H. Burroughs, MD, MBA, FACHE, FAAPL is President and CEO of The Burroughs Healthcare Consulting Network, Inc. and works with some of the nation’s top healthcare consulting organizations to provide ‘best practice’ solutions and training to healthcare organizations throughout the country in the areas of governance, physician–hospital alignment strategies, credentialing, privileging, peer review and performance improvement/patient safety, medical staff development planning, strategic planning, physician performance and behavior management, as well as ways in which physicians and management can work together in new ways to solve quality, safety, operational, and financial challenges through the creation of population health programs and clinically integrated networks.

Dr. Burroughs serves on the national faculty of the American College of Healthcare Executives and the American Association for Physician Leadership, where he has been consistently rated as one of their top speakers and educators. In 2014, he and Dr. David Nash were awarded a development grant by the American College of Healthcare Executives (ACHE) to develop a twelve hour national program to address population health and the disruptive innovative business models necessary to support it. He will develop a two day advanced physician leadership program for AAPL which will be introduced at the Fall Institute in Arizona. In 2016, he, John Byrnes, MD, and Richard Priore ScD, FACHE were awarded a development grant by the American College of Healthcare Executives (ACHE) to develop a twelve hour national program to address the link between quality, safety, and service outcomes with financial performance. He is the author or coauthor of the following books: Redesign the Medical Staff Model-A Collaborative Approach (published by Health Administration Press, January, 2015 and honored with the 2016 James A. Hamilton Award for outstanding healthcare management book), The Complete Guide to FPPE (2012), Medical Staff Leadership Essentials (2011), Engage and Align the Medical Staff and Hospital Management: Expert Strategies and Field Tested Tools (2010), A Practical Guide to Managing Disruptive and Impaired Physicians (2010), The Top 40 Medical Staff Policies and Procedures, Fourth Edition (2010), Emergency Department On-Call Strategies: Solutions for Physician-Hospital Alignment (2009), and Peer Review Best Practices: Case Studies and Lessons Learned (2008).

Dr. Burroughs is a former Senior Consultant and Director of Education Services for The Greeley Company where he was rated as one of their top healthcare consultants and educators over an eight year period. He is also a past medical staff president, past president of the New Hampshire chapter of the American College of Emergency Physicians, and served as an emergency department medical director. As a member of the governing board of Memorial Hospital in New Hampshire, he chaired the ethics, succession

planning, and bylaws committees and sat on the joint conference, strategic planning, and medical executive committees. He previously served as a member of the clinical faculty of Dartmouth Medical School, where his research interests included introducing EMT defibrillation and automatic defibrillation into the field.

Dr. Burroughs’ passion for the outdoors has led him to serve as a physician on mountaineering expeditions and he has reached the summits of over 5,000 peaks throughout the United States, Mexico, South America, Europe, Africa, and Russia, and he is the coeditor of the 26th edition of the White Mountain Guide and the first edition of the Southern New Hampshire Trail Guide.

Dr. Burroughs received his bachelor’s degree at Johns Hopkins University, his MD from Case Western Reserve University, and a healthcare MBA with honors at the Isenberg School of Management. He is a certified healthcare and physician executive and is a fellow of the American College of Healthcare Executives and the American Association for Physician Leadership.

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Elizabeth Korinek Head ShotElizabeth J. Korinek, M.P.H. – Chief Executive Officer, CPEP

Elizabeth J. Korinek, M.P.H., received a Masters of Public Health from the University of California Los Angeles. She has directed CPEP, the Center for Personalized Education for Physicians, since 1993. Under her leadership, the Denver-based program gained national recognition as one of the premier physician competence assessment and education programs in the U.S. Among her accomplishments, Ms. Korinek established CPEP’sReentry to Clinical Practice Program and expanded the ProBE (Professional/Problem-based Ethics) Program to be offered in three US locations and Canadaice succe in Raleigh, North Carolina, in 2014. Ms. Korinek has published and been invited to speak, both nationally and internationally, on the subject of physician competence and physician reentry.

Ms. Korinek serves on the Continuous Professional Development Advisory Council of the National Board of Osteopathic Medical Examiners Board of Directors. She helped establish and subsequently served on the Board of Directors of the Coalition for Physician Enhancement (CPE) until 2014. She has served on statewide committees in Colorado related to maintenance of licensure (MOL), peer review legislation, and prescribing of controlled drugs.

In her prior professional endeavors, Ms. Korinek worked at the University of Colorado School of Medicine, first with the Mountain States AIDS Education and Training Center. She then joined the faculty as Coordinator of the Colorado Commission on Family Medicine and Assistant Director of the Department of Family Medicine Predoctoral Program. Ms. Korinek’s professional experience also includes work Paraguay.

Recent Publications

  • Predictors of Physician Performance on Competence Assessment: Findings from CPEP, the Center for Personalized Education for Physicians, Elizabeth S. Grace, M.D., Elizabeth F. Wenghofer, Ph.D., Elizabeth J. Korinek, M.P.H. Academic Medicine Vol. 89, No. 6/June 2014
  • Characteristics of Physicians Referred for a Competence Assessment: A Comparison of State Medical Board and Hospital Referred Physicians. Elizabeth S. Grace, M.D., Elizabeth J. Korinek, M.P.H., Zung V. Tran, Ph.D. Journal of Medical Regulation Vol. 96, No 3/March 2011
  • Physicians Reentering Clinical Practice: Characteristics and Clinical Abilities. Elizabeth S. Grace, M.D., Elizabeth J. Korinek, M.P.H., Lindsey B. Weitzel, Ph.D., Dennis K. Wentz, M.D. Originally published Journal of Continuing Education in the HealthProfessions 30(3):180-186, 2010; republished with erratum JCEHP 31(1):49-55, 2011
  • Do Physicians Referred for Competency Evaluations Have Underlying Cognitive Problems? Lauri L. Korinek, Ph.D., Laetitia L. Thompson, Ph.D., Cynthia McRae, Ph.D., and Elizabeth Korinek, M.H.P. Academic Medicine Vol. 84, No. 8/Aug 2009

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Dawn Anderson Head Shot copyDawn Anderson, PESC, CPMSM

Manager Client Success and Consultant Verity, A HealthStream Company In this role, Dawn works with clients of EchoOneApp, the company’s core provider enrollment solution providing consulting services and optimization reviews for these clients. Dawn is a long-time user of the EchoOneApp product with over 10 years of experience using the product.

Dawn is a Certified Professional in Medical Services Management (CPMSM) by the National Association of Medical Staff Services. She has also earned a Provider Enrollment Specialist Certificate (PESC) from DecisionHealth.

Dawn has over 25 years’ experience in the Medical Staff Services and Provider Enrollment industries.

Dawn lives outside of Nashville, TN with her husband, daughter, two step-sons and one very spoiled Bichon Frise, named Cotton.

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Kathryn_Katie_Kolan HeadshotKathryn “Katie” Kolan, JD

Ms. Kolan is the WSMA’s Associate Director of Legislative & Regulatory Affairs. Ms. Kolan’s primary responsibility is lobbying for the association and advancing the WSMA’s legislative and regulatory agenda. In addition, she assists with legal and policy issues/research. Ms. Kolan joined the WSMA in October of 2011 further strengthening the advocacy capabilities in Olympia.

Prior to working with the WSMA, Ms. Kolan worked with the legislature in other capacities. She worked for the Washington State Employment Security Department’s Policy and Legislative department.. Before that, had the opportunity to work with state Senator Edward Murray. Ms. Kolan holds a J.D. from Golden Gate University School of Law. In her free time, she cycles, love sci-fi and The Big Lebowski.

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Debbie Pickett

Debbie Pickett, BA, CPMSM

Debbie is the Manager of the Medical Staff Services Department at EvergreenHealth in Kirkland, WA. Prior to joining Evergreen in 2014, she worked as a Medical Staff Manager and as a Senior Medical Staff Coordinator for the Banner Health System in the Phoenix, Arizona area where she lived for 10 years. Originally from the Kalamazoo, Michigan area, Debbie also worked for a number of years as a Family Medicine Residency Program Coordinator both in Michigan and in Scottsdale, Arizona.

Debbie received her Bachelor of Arts degree in Psychology from Ottawa University Phoenix campus in 2008, and attained CPMSM certification in 2016.

When she is not at work, Debbie enjoys travel, cooking, painting and spending time with her two dogs.

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Erin Muellenberg Head ShotErin Muellenberg, Principal

Erin Muellenberg brings a strong skillset to her exclusive practice of Medical Staff law. Having been a Director of Medical Staff Services in a large community based hospital she is intimately familiar with the daily operations of the Medical Staff Organization and its governance process. Her practice covers advising hospitals, health systems, critical access hospitals, ambulatory surgery centers, and medical groups on the regulatory, compliance and practical requirements for interfacing the medical staff and allied health professional staff with hospital operations.

Erin’s representative work includes:

  • Development of model bylaws and a fair hearing plan for a large hospital system that includes mediation, arbitration and dedicated hearing panels;
  • Litigation multiple medical staff hearings, governing board appellate hearings and associated writs of mandamus;
  • Development and assisted with implementation of individual provider remediation plans;
  • Advise and assist with management and self-disclosure of medical staff compliance matters;
  • Support and strengthen Well-Being Committee processes;
  • Assist and advise on combining separate facility medical staffs;
  • Code of conduct, general and department specific rules and regulations, and policies and procedure development, review and revision;
  • Develop and advise on processes for strengthening credentialing, peer review and information sharing;
  • Managing and advising on disciplinary processes for employed providers;
  • Development of general and facility specific medical staff leadership and orientation programs.

Erin has written and lectured on a variety of health law topics, including credentialing, peer review, compliance, provider health and well-being, risk management, and the medical staff fair hearing process. She is a member of the California and National Association of Medical Staff Services, the California Society of Healthcare Attorneys and the American Health Lawyers Association.

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Tawna Miles KnightTawna Miles-Knight, CPCS

Tawna Miles-Knight is the CVO Director at St. Luke’s Health System in Boise, Idaho. She is a professional Certified Provider Credentialing Specialist with over 24 years of expertise in medical staff management, credentialing and privileging, provider enrollment, regulatory and bylaws compliance, database management, quality, process improvement and personnel management. She considers herself a data geek, the more data the better, and actually enjoys change and the endless opportunities to improve processes. In her time away from work she enjoys camping, travel, reading, spending time with her new grandbaby and is always on the hunt for the best pub or wine bar.

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Jessica GleasonJessica Gleason, Principle Data Scientist

Jessica Gleason is a Principle Data Scientist with Signal Health, a Clinically Integrated Network in Yakima.
Since November 2013, Jessica has been working hard to realize a Health Information Exchange and Closed Loop Referral system for their network.

In 2016 Jessica began working with the Symplr/Cactus platform to maintain delegated credentialing data for plan directories.

In January of 2017, Jessica reached out to Cactus for an improved method of sharing data with outside organizations; Symplr deployed a work team to understand the issue and work has been ongoing since!

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Matt Thomas

Matt Thomas, Product Manager

Matt Thomas is the Product Manager at Symplr in Overland Park, Kansas. Matt has been part of the Symplr/Cactus team for over 10 years in roles ranging from training, implementation and technical consulting to business analysis and Cactus product management.

Matt works with both clients and Symplr development and operations departments to ensure the vision of the Cactus interface applications, web applications, peer review, quality and event reporting products meets our clients’ needs.

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Jeff Rochon HeadshotJeff Rochon, Pharm.D.

Jeff Rochon, Pharm.D. earned his Doctorate of Pharmacy from the University of Washington School of Pharmacy. He completed a Community Practice Residency at Kelley-Ross Pharmacy in Seattle, WA. Over his career, Dr. Rochon has worked in hospital, clinic and community pharmacy settings.

Dr. Rochon is currently the Chief Executive Officer of the Washington State Pharmacy Association. Over the past 15 years, advocating for the increased utilization of pharmacist provided patient care to enhance patient outcomes is one of his top priorities. To achieve this end, he has worked with lawmakers, other healthcare provider organizations, patient advocacy groups, and insurers in Washington State. Dr. Rochon has been involved in the efforts to pass state legislation including the passage of ESSB 5557 which required pharmacist inclusion in health plan preferred provider networks ultimately leading to improved patient access to the expertise of pharmacists in hospitals, clinics, community pharmacies and nursing homes. Over the past two years, he and his colleagues have worked closely with health plans to facilitate the implementation of ESSB 5557 including integrated provider network enrollment processes, and mechanisms for appropriate coding and billing medical claims with necessary documentation and compliance. His ongoing work focuses on the demonstration of the value of pharmacist provided patient care to payers and other stakeholders.

Dr. Rochon is involved on both a local and national level. He currently serves on the Government Affairs Committee for the American Pharmacists Association, and assisted the APhA Board of Trustees as they developed their Pharmacists Provide Care campaign. He also serves on the Executive Committee for the National Alliance of State Pharmacy Associations. He is a former chair of the steering committee for the Washington Patient Safety Coalition, served on the steering committee for the Alliance of Patient Medication Safety and has served as Chair of the Specialized Pharmacy Practice Section for the American Pharmacists Association Academy of Pharmacy Practice and Management.

He is a Clinical Assistant Professor at the University of Washington School of Pharmacy and Washington State University College of Pharmacy. Dr. Rochon is the Past President of the University of Washington Alumni Association (UWAA). Jeff is also a Past President of the UW Pharmacy Alumni Association and continues to serve on the Board.

Jeff is committed to ensuring pharmacy professionals are recognized, engaged and valued as essential to the healthcare team to enhance patient safety and health outcomes.

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Robert Alexander Head Shot copyRobert Alexander, Provider Relations

Robert Alexander has over 20 years of Call Center and Customer Service experience. In the past 3 years at Medversant he has overseen the Provider Relations team, managing incoming and all outbound calls as well as technical Support for the ProviderSource platform.
Rob is well versed in understanding the Provider issues in completing various elements of the typical provider credentialing application and he conducted numerous user trainings, both at the individual and the health group level. He also helped to design various provider support programs across commercial and government clients.
Before Joining Medversant, Rob was the Director of Service Delivery for Aspire Lifestyles. He was also the Chief Concierge at the San Francisco Marriott Hotel, and past President of the Northern California Concierge Association.

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Ross Felix Head ShotRoss Felix, Vice President for Business Solutions

Ross Felix is the Vice President for Business Solutions at Medversant Technologies and has been with the company for four years. Mr. Felix has worked on a wide variety of implementations for Medversant’s clients throughout the public and private sectors. As such, he is a subject matter expert on Medversant’s platform. His goal has been to utilize Medversant’s suite of solutions to increase efficiencies and improve the Credentialing and Enrollment experience for providers, commercial health plans, and governmental organizations. Mr. Felix is constantly working with new and existing clients to envision new features to further extend and improve Medversant’s solutions.

Over the past 20 years, Mr. Felix has been an agent of change in five industries over his career with an overriding goal to detect process issues, and to design and implement solutions for those problems. Mr. Felix has worked for companies such as Sony Music, Morgan Stanley, WeWork, and Unison Site Management.

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Teresa Davis Head ShotTeresa Davis, RN

Teresa Davis, RN is the Director of Market Development for OneHealthPort. This entails contracting for the Identity Management Single Sign On Service, Credentialing and HIE services, Health Plan relations, reporting and product expansion in Pacific Northwest Region. Teresa is also the Project Manager of the Credentialing service as part of State Senate Bill 5346.

  • She has been a Registered Nurse for 40 years practicing in both outpatient and hospital settings.
  • Prior to OneHealthPort, Teresa was the Vice President of Network Management for Great West Healthcare/CIGNA and First Choice Health Networks as well as Network development for Group Health.
  • She has experience with Clinical Operations, Provider Reimbursement analysis, Supervision of Clinical and Operational staff.
  • She lives in Issaquah Washington.
  • She has completed 5 Seattle to Portland bike rides.
  • She and her husband are also enjoying their four grandsons.