Speaker Bio’s

KEY NOTE Speaker:         Kay Frances

Motivational Humorist and Author, Kay Frances MBA, has shared her message to “lighten up, stress less and take care of ourselves” in 49 states and Canada for over 30 years. She holds a Master’s Degree in Business Administration, a degree in Health and Education and a 4th degree black belt in karate. She was also a family caregiver for 7 years.

Kay is the author of “The Funny Thing about Stress; A Seriously Humorous Guide to a Happier Life.”

When it comes to humor, Kay is the “real deal” having performed as a professional standup comedian for many years and appearing on a number of national television and radio programs including Lifetime Cable’s “Girls Night Out” and NBC’s “America’s Funniest People”. She also lived and performed in New York City where she appeared at the nation’s top comedy clubs such as “The Improvisation” and “Catch a Rising Star.”

Kay Frances combines her years of standup comedy, her education and her passion for her message to offer a unique skill set not often found in one speaker. When it comes to managing stress, Kay learned the hard way by engaging in every unhealthy habit known to man. It was a long, winding, hilarious road back to sanity and good health and Kay generously shares what she learned along the way. It’s clean, relatable humor-with-a-message at its funniest! Your stress level will thank you!

Dennis Wichern

Dennis Wichern is a partner in Prescription Drug Consulting LLC, where he focuses his efforts on risk mitigation and compliance initiatives to protect healthcare organizations and providers nationwide. His experience includes 30 years of public service as a DEA Special Agent retiring in 2018 as the Special Agent in Charge of the Chicago Field Division where he directed all criminal enforcement and diversion control operations in the states of Illinois, Indiana, Wisconsin, Minnesota and North Dakota with a team of approximately 550 employees.
Dennis is a recognized expert on the dangers of heroin and the prescription drug epidemic and routinely speaks to healthcare organizations and providers to identify methods to better safeguard their practices and reduce the professional and operational risks emanating from these threats. Dennis was the first to develop CME and CLE programs addressing MAT and pain prescribing safeguards, federal regulatory and DEA compliance, credentialing and drug destruction.

Dennis has been a guest lecturer on medical prescriber safeguards to medical students, residents, prescribers and medical staff specialists at Northwestern University Feinberg School of Medicine, Chicago, IL; Illinois Surgical Quality Improvement Collaborative , Chicago, IL; Southern Illinois University School of Medicine, Springfield, IL; Indiana University School of Medicine, Indianapolis, IN; Marian University College of Osteopathic Medicine, Indianapolis, IN; Rosalind Franklin University of Medicine and Science, Chicago, IL; Swedish American Hospital, Rockford, IL; Community Hospital, Indianapolis, IN; St. Vincent Hospital, Indianapolis, IN, Floyd Memorial Hospital and Health Services, New Albany, IN; Decatur County Memorial Hospital, Greensburg, IN; University of Illinois College of Dentistry, Chicago, IL; Southern Illinois University School of Dental Medicine, Edwardsville, IL; Vizient and the Kentucky Association of Medical Staff Specialists. Dennis has also lectured with the American Bar Association Health Law Section; the American Health Lawyers Association; Indiana University McKinney Law School, and at the DEA Training Center in Quantico, VA.

Prior to his transfer to Chicago in 2014, Dennis oversaw state-wide DEA criminal and diversion control operations in Indiana where he observed first-hand the deadly effects resulting from prescription drug abuse. It was during this period that Dennis initiated partnerships with the medical community to safeguard and enhance their practices from the risks associated with prescription drugs. Dennis is an energetic and entertaining speaker that can give you the tools to safeguard your organization for years to come.

Contact: Dennis.Wichern@prescriptiondrugconsulting.com or direct at 312-859-2430

Jon Burroughs, MD, MBA, FACHE, FAAPL

Jon Burroughs, MD, MBA, FACHE, FAAPL is President and CEO of The Burroughs Healthcare Consulting Network, Inc. and works with some of the nation’s top healthcare organizations to provide ‘best practice’ solutions and training in the areas of governance, physician–hospital alignment strategies, credentialing, privileging, peer review and performance improvement/patient safety, strategic planning, physician performance and behavior management, as well as ways in which physicians and management can work together in new ways to solve quality, safety, operational, and financial challenges through the creation of population health programs and clinically integrated networks.

Dr. Burroughs serves on the national faculty of the American College of Healthcare Executives and the American Association for Physician Leadership, where he has been consistently rated as one of their top speakers and educators. In 2014, he and Dr. David Nash were awarded a development grant by the American College of Healthcare Executives (ACHE) to develop a twelve hour national program to address population health and the disruptive innovative business models necessary to support it. He developed a two day advanced physician leadership program for AAPL which was introduced at the Fall Institute in Arizona in November, 2016. In 2016, he, John Byrnes, MD, and Richard Priore ScD, FACHE were awarded a national development grant by the American College of Healthcare Executives (ACHE) to develop a twelve-hour national program to address C suite collaboration with physicians and the link between quality, safety, and service outcomes with financial performance. In 2017, he and Rich Priore ScD, FACHE introduced a new national program for ACHE entitled “Monetizing Quality in a Pay for Value World” that was introduced in Orlando, Florida in December, 2017. He is the author or coauthor of the following books: Redesign the Medical Staff Model-A Collaborative Approach (published by Health Administration Press, January, 2015 and honored with the 2016 James A. Hamilton Award for outstanding healthcare management book), The Complete Guide to FPPE (2012), Medical Staff Leadership Essentials (2011), Engage and Align the Medical Staff and Hospital Management: Expert Strategies and Field Tested Tools (2010), A Practical Guide to Managing Disruptive and Impaired Physicians (2010), The Top 40 Medical Staff Policies and Procedures, Fourth Edition (2010), Emergency Department On-Call Strategies: Solutions for Physician-Hospital Alignment (2009), and Peer Review Best Practices: Case Studies and Lessons Learned (2008). His next book “Essential Operating Components of High Performing Healthcare Enterprises” will be released by Health Administration Press in 2018.

Dr. Burroughs is a former Senior Consultant and Director of Education Services for The Greeley Company where he was rated as one of their top healthcare consultants and educators over an eight year period. He is also a past medical staff president, past president of the New Hampshire chapter of the American College of Emergency Physicians, and served as an emergency department medical director. As a member of the governing board of Memorial Hospital in New Hampshire, he chaired the ethics, succession planning, and bylaws committees and sat on the joint conference, strategic planning, and medical executive committees. He previously served as a member of the clinical faculty of Dartmouth Medical School, where his research interests included introducing EMT defibrillation and automatic defibrillation into the field.

Dr. Burroughs’ passion for the outdoors has led him to serve as a physician on mountaineering expeditions and he has reached the summits of over 5,000 peaks throughout North America, South America, Europe, Africa, Asia and he is the coeditor of the 26th edition of the White Mountain Guide and the first edition of the Southern New Hampshire Trail Guide. He was the first person to hike and log all 2,000 + miles of maintained trails in the State of New Hampshire.

Dr. Burroughs received his bachelor’s degree at Johns Hopkins University, his MD from Case Western Reserve University, and a healthcare MBA with honors at the Isenberg School of Management. He is a certified healthcare and physician executive and is a fellow of the American College of Healthcare Executives where he was recently honored with a service award and the American Association for Physician Leadership.

Jerry Bridge, Advocating for Healthcare Everywhere

Jerry Bridge is a nationally recognized motivational speaker, educator and author to the healthcare industry. Over the past 25 years Jerry has presented his programs for more than 250,000 clinicians, caregivers, executives and administrative staff.

Jerry is well known for delivering inspiring, engaging, entertaining keynotes and content rich workshops designed to transform productivity, reduce stress and increase well-being.

Jerry’s book, Who Cares? The Give and Take of Family Caregiving has been widely recognized by healthcare professionals as an inspiring, uplifting memoir for anyone with a family caregiving challenge or story.

Jerry has travelled the world running marathons, raising money and resources for ending hunger. A  baby boomer from Baltimore, he’s  never lost his fondness for his hometown teams, blue crabs and Maryland hospitality. He is a drummer, knows his way around a kitchen, and has performed standup at the world famous Comedy Store.

Above all else, Jerry’s passion is to support and empower caregivers everywhere, while having lots of fun in the process!

Southern Belles and Beau: A Speaker Bureau dedicated to providing professional development and healthcare industry education across the credentialing continuum.

John Pastrano, BBA, CPMSM, CPCS

John Pastrano, BBA, CPMSM, CPCS, is the Director – Centralized Verification Organization for Tenet Healthcare located in Dallas, Texas with oversight credentialing responsibilities for pre-applications and applications with hospitals within the Texas Region. He previously was the Administrative Director of Medical Staff for 2 Dallas area hospitals with responsibilities including oversight of medical staff affairs, processing pre-applications, initial and reappointment applications and Focused Professional Practice Evaluations (FPPE) and Ongoing Professional Practice Evaluations (OPPE).
John, a native Houstonian, holds a Bachelor’s Degree in Business Administration from the University of Houston. John’s 25 years of credentialing experience has been in both the hospital and managed care settings. John has also been an Intermittent Consultant for Joint Commission Resources.
John was the first elected male President for NAMSS in 2014 and continues to serve as a NAMSS Alternate Representative to The Joint Commission’s Professional and Technical Advisory Committee (PTAC) and a NAMSS Instructor.

Faith Rhoades, MMHC, CPMSM, CPCS, FMSP

Faith is the Director of Medical Staff Services at Huntsville Hospital, the second largest hospital in Alabama, and the sixth largest publically owned hospital in the nation. She holds a Bachelor of Science in Healthcare Administration, and Masters in Management of Healthcare from Vanderbilt University. Her more than 35 years’ experience in the fields of Medical Staff Management and Leadership Development includes volunteer service as President of the Alabama Association of Medical Staff Services, member of the NAMSS Bylaws, Industry and Government Relations, and Membership Committees, Director At Large on the NAMSS Board, and NAMSS Instructor.

During her service with NAMSS, she was co-researcher and writer for “The Big Three: A Side by Side Matrix Comparing Hospital Accrediting Agencies”, was involved in research of the international healthcare industry for credentialing and practice evaluation, as well as the NAMSS leadership development initiative. She has been a speaker for NAMSS and several State Associations on topics related to medical staff compliance, credentialing, fair hearings, leadership and professional development.
In addition to her work and volunteerism, Faith loves to study and teach piano performance.

Rachelle L. Silva, BBM, CPMSM, CPCS

Rachelle Silva has been a delegated credentialing specialist auditor for an NCQA accredited national PPO Network for the last 12 years. Rachelle is responsible for conducting pre-delegation audits and annual delegation oversight audits for 118 delegates across 10 states. Rachelle’s previous experience was in the hospital environment as a Medical Staff Coordinator/CME Coordinator in a community hospital and as a Manager of Medical Affairs/Meeting Management at a large academic facility. Rachelle also managed a merger of medical staff offices between the academic facility and a community hospital during her tenure in the hospital environment.
Rachelle is a dual certified Medical Services Professional with a Bachelor’s degree in Business Management. She has worked in the medical services profession for 21 years.
Rachelle served on the Education Committee and the Executive Board of the Louisiana Society of Medical Staff Services for 8 years and began working with the Certification Commission of NAMSS on test development projects beginning in 2001. Rachelle was elected to serve as a member of the CCN in 2006 serving as a member, test development chairperson and on the Executive Committee for seven years. Rachelle served on the NAMSS Board as a Director At Large and is currently serving NAMSS as an instructor.


Donna Goestenkors, CPMSM

“Meet the Medical Staff Services Webinar Queen, Donna Goestenkors! She is an industry leader, an accomplished author, an MSP champion, and a trusted consultant. With over 42 years of industry experience, Donna keeps her finger on the pulse of the latest industry trends, serving as a past NAMSS president and as part of NAMSS’s current instructor faculty. She shares her knowledge and experiences with colleagues nationwide and empowers MSPs, Medical Staff Leaders and healthcare administrators with her stories, which she weaves with her special touch of knowledge, compassion, humor, and respect.”